Return Policy

Returns

Change of Mind

All products purchased from MJS Electrical Products & Supplies are backed by a thirty (30) day Peace of Mind Return Policy. All products returned must be in perfect unused condition, with all components, complete with original packaging. We will not allow returns on damaged or incomplete products, custom cuts of electrical cables and custom made products. Proof of purchase is required. Should the product not be in original condition, please contact us before returning it as this may save you some unnecessary costs. The customer is responsible for all shipping costs related to a change of mind return. We recommend that you return your unwanted items using registered post or trackable courier. We can not be held responsible if returned items are lost in transit.

Damaged Goods

If you find that the goods were damaged in transit, please contact us within 24 hours of receiving the goods. We will organise for the return of the goods and arrange a credit towards your next purchase or send a replacement product. Customer will incur the cost of return postage and be credited the purchase price only. 

Faulty Goods

All items are covered by our thirty (30) day peace of mind policy. If an item is found to be faulty within this period, please contact us and we will send a replacement, as well as a return bag to get the faulty item back to us. If the item is deemed faulty outside of this period, then the manufacturers warranty applies. The customer can choose to deal directly with the manufacturer for a warranty claim, or they can choose to send it back to us to deal with the manufacturer on their behalf. The customer is responsible for all freight costs associated with manufacturer warranty claims (returning the item to us, as well as sending the item back to the customer)

Warranties

Product warranties are governed by the respective manufacturers and / or suppliers warranty terms and conditions (available on request). We will not be liable to you or any third party for any loss suffered due to product failure. We will process product warranty claims through the respective manufacturers and/or suppliers. All products available on this site must be installed by a licensed electrical tradesman / technician. DIY electrical work is illegal and all warranties are automatically voided if an unlicensed person has been found carried out the installation.

Special Order Items

Items on our site which are marked as "Special Order" are excluded from our thirty (30) day return policy and are not able to be returned unless faulty or damaged in transit. It is up to the managers discretion if we are able to take back a special order item for return. Custom Cuts of Electrical Cable as well as Custom made products are also excluded from our return policy. Restocking fees may apply.